How much will I pay for delivery?
- For customers inside the EU, UK and Switzerland the fee for delivery is €5.95 (including VAT).
- For orders over €50, we cover the shipping and handling – that means free delivery for you!
How long before I receive my order?
- Approximate delivery times for individual product can be found on the product pages. When you place your order and enter your shipping address, you will be provided with an estimated delivery date.
- If, through no fault on our part, we are not able to fill your order as one of our suppliers has failed to fulfil contractual obligations, we reserve the right to cancel your order. Should this occur, we will promptly notify you.
- Note that parcels are sent from Austria and our customer service department is not available on Austrian holidays. Likewise, parcels cannot be sent out on Austrian holidays.
Delivery service providers
- Immediately after we receive your order, you will receive a confirmation email. Once the order is sent out, likely the evening after you place your order, you will receive another email confirming that your order is on the way. This email will also contain a tracking number that you can use to follow the progress of your delivery.
- It is possible that the tracking number is not ready for use when you receive this email. It can take up to 48 hours before the actual status is available. Once you receive the tracking number, you can register on the Austria Post website – you will then be kept up to date concerning the status of your delivery.
- The anticipated delivery date is displayed on the pages of the individual products and also in the shopping cart.
- Our delivery service providers always attempt to deliver parcels as quickly as possible. We ask for your understanding should there be a delay. Such delays are normally caused by inclement weather and/or traffic problems.
Austria Post
- Your package will be delivered by Austria Post. If you place an order before Friday at 9 a.m. and the items are in stock, your order will be processed on the same day. Once sent, your order should reach you within two to three days.
- Immediately after we receive your order, you will receive a confirmation email. Once the order is sent out, likely the evening after you place your order, you will receive another email confirming that your order is on the way. This email will also contain a tracking number that you can use to follow the progress of your delivery.
- It is possible that the tracking number is not ready for use when you receive this email. It can take up to 48 hours before the actual status is available. Once you receive the tracking number, you can register on the Austria Post website – you will then be kept up to date concerning the status of your delivery.
- The anticipated delivery date is displayed on the pages of the individual products and also in the shopping cart.
- Our delivery service providers always attempt to deliver parcels as quickly as possible. We ask for your understanding should there be a delay. Such delays are normally caused by inclement weather and/or traffic problems.
Our packaging
- We aim to be environmentally friendly. The padding material we use is generally 100% biodegradable and suitable for composting.
- The boxes we use are made from pure cardboard, so they can be place in the normal paper recycling.
Customs
- We are located in Austria, which is within the European Union. For orders sent within the EU, the value-added tax is included in the total price. As the movement of goods within the EU is free of customs, no additional fees will be charged.
- Note: Territories with special rules and regulations are excluded from the above as in such territories, taxes on imports and customs duties may be applicable.
- For deliveries to Switzerland, the order total will not include value-added tax. In this case, the Swiss Authorities will collect for VAT and customs fees.